Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. o American Express Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. It is available for free to eligible university, and hospital employees. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Clipper App. Graduate students are not eligible for a free Go Pass after this date. EMC If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. The Go Pass is also available to graduate students until December 31,2022*. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. It is not available to students or postdoctoral scholars at this time. EMC endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Metropolitan Transportation Commission . Key Clipper information translated to Chinese. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. /Tx BMC But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. It's just $3. Key Clipper information translated to Spanish. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. Fares are for one-way travel. Location of mushroom dispensaries in Oakland? If you ever lose your card, well replace it and restore your value for a $3 fee. EMC Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. For youth, seniors, people with disabilities and low-income adults. Authorize payment below. Add value, set up autoload, and check your balance! Get it back from them when you plan your next trip to San Francisco. Yes, you can manage your account using the Clipper app and in your mobile wallet. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If a Clipper card is not used for six months, it can be deactivated. It is recommended that items of value be insured when selecting this option. If your card is registered, contact us so we can block your card from further use. 0 0 10.146 10.364 re The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. If do not tag on and/or off, you will be subject to citation. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. For details about how to apply for a refund, download theClipper Cancellation Form. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. /Tx BMC endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Mail the ticket(s)toBART's Treasury Department. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream OK to stay in Oakland for visit to San Francisco? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Its also required if you want to set up automatic reloading. 2020, Metropolitan Transportation Commission. Less than a cup of coffee. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. EMC The other option is a refund. After that, you need to tag on and off for each ride. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. What should I do if my card is lost or stolen? One beep means you have tagged on, and two beeps mean you have tagged off. E\i\\ EMC New. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The old website used to show added values, ready to be activated, but no longer does. Describe the situation, including your account information. Station Agents can also provide pre-addressed envelopes to Treasury. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Donations of tickets with unused value of less than $1 can be made to local non-profits. (Some limitations may apply.) A reader in a prior column thought $300 had disappeared from an account. H237402VH2P0P04341Qf& Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. /Tx BMC REFUNDS. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. f Clipper is committed to protecting your privacy. /Tx BMC H*2T0T341f& The refundmay take 4-6 weeks to process. Otherwise, you will be logged out automatically. /Tx BMC Refunds are subject to the fees in Section 10. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Unfortunately, the Clipper Card doesn't allow that. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. EMC If unsuccessful, your Clipper card may be defective or damaged. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. All Access Digital offer for just 99 cents! If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. No. No. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. 0 0 10.1455 10.364 re /Tx BMC H237402VH2P0P04341Qf& o Discover . However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream EMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0 0 10.1455 10.364 re Clipper says it does not take funds away, even if the card goes unused for years. Skip the side navigation menu and go to the main content. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. /Tx BMC The Go and Smart Passesare non-transferable. However, money added since then does not show on the account, as weve not used the cards. EMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. My spouse, relative, or close friend needs help managing their registered Clipper card. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Getting dinner in Oakland this Fridaywill I get robbed? Please note that, Caltrain has a proof-of-payment system for fare enforcement. o Visa . 0 0 10.146 10.364 re Up and Down arrows will open main level menus and toggle through sub tier links. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Clipper's on your phone! H*2T0T341f& If a Clipper card is not used for six months, it can be deactivated. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Is there a way to purchase the card without paying the fee? E\\y\F@B.DHR!"g/ How can I cancel my card and get a refund? Pay With Only registered Clipper cards are eligible for refunds. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. H*2T0T3415Rf& Learn more about Clipper on your phone. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If you are still having trouble with your Go Pass, please contact us at. E\i\\ Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. 0.749023 g I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. HD 0UR K(EP%xg:#6(=VU-zTqwn?p I only pray theyre still there. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream f H237402VH2P0P04341Qf& Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". You can check your eligibility at our Go Pass and Smart Pass eligibility checker. $16.99 10% off. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Transit pass . /Tx BMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. EMC Treasury will mail you a check. . 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ 0 0 10.1455 10.364 re Clipper Refunds: Only registered Clipper cards, are available for refunds. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. EMC Include the card number in your description. -=9&_j?N3?vjUaFXpJ| No they don't keep cash at the stations. So what you could do is to rack up a negative balance to offset the $3 fee. Log in to your profile to sign up for occasional updates. As others have said, you can get it on the Clipper phone app for free. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream The site navigation utilizes arrow, enter, escape, and space bar key commands. f QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> How can I cancel my card and get a refund? Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. All rights reserved. Registration is easy, and its free. Your session is about to expire due to inactivity. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Pay it forward. How can I manage the account on their behalf? Paper tickets balances cannot be transferred onto a Clipper card. They are. At your request, we can mail you a new card with your balance restored, typically within 2 business days. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- about the future of clipper (external link). Visit our VTA Smart Pass page for more information. Then you wouldn't have to bother about a refund. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. E\\y\F@B.THH!*o* We recommend that you do. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. How would you improve Clipper? Stanford, California 94305. 0 0 10.1455 10.364 re For details about how to apply for a refund, download theClipper Cancellation Form. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . BART will refundpaper ticketswith a remaining value greater than $1.00. Then when you exit, Caltrains will tell you that you have a negative balance. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. That will show you the cost of each trip. But the other way is get you $$ back is to understand why they charged $3 in the first place. Be sure to review the paper ticket fare chart at the station. EMC Clipper said they didnt have money in their accounts. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream This is one option for using up the funds on a paper ticket you own. My spouse, relative, or close friend needs help managing their registered Clipper card. Note that only cash value can be directly transferred. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Clipper is a regional transit card that can be used on all transit in the Bay Area. Your session is about to expire due to inactivity. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Q&A: Highway 101 express lanes opened Friday. Registration is easy, and its free. This option helps you avoid paying for postage and is the most secure option. E\\y\F@B.DHR!"g/ Ticket Refunds. Where to Use On 24 transit services and more. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Learn more about our privacy policy. Email clipper@bayareametro.gov. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. There is a $5 fee for this service. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. /Tx BMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Opens in new window. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. New to Clipper? Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. endstream endobj 224 0 obj <>stream `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. /Tx BMC Paper Tickets Many of the cards have about $50 on them, but a couple have about $200. What should I do if my card is lost or stolen? Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. 0 0 10.1455 10.364 re Learn more about Clipper on your phone. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). I havent needed to use it in that time. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. There is a 50 cent surcharge per trip for paper tickets. I would love to consolidate all the cards into one card. more. If you have a question, please call (510) 464-6841. Phone. Credit Card Type (check one): o MasterCard . If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream And Orca card. f Its also required if you want to set up automatic reloading. Learn more about our privacy policy. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Key Clipper information translated to Spanish. If your card is registered, contact us so we can block your card from further use. /Tx BMC What a scam! The Go Pass is valid for thecalendar year: from January 1through December31.